FAQ

what is a serviced apartment?
A serviced apartment is the perfect alternative to a hotel stay, providing furnished accommodation, complete with separate living, dining and sleeping areas, with a fully equipped kitchen and laundry facility. All apartments offer the business travelers the true comforts of a home.

what type of serviced accommodation is available?
We offer a wide range of accommodation solutions to suit every requirement. From spacious studios to five bedroom houses. Selecting your apartment is easy and all our apartments are furnished and fitted, featuring recognizable added touches.
what is included in the price?
Your serviced apartment rates include:
- accommodation in a serviced apartment or house for the number of persons booked
- the use of the facilities within that apartment
- fresh bed linen
- 24 hour emergency contact service
what additional costs might be incurred?
- Internet access
- Indoor car parking
- additional housekeeping service requested

can I extend my stay?
Yes, subject to availability. Please contact our Client Relations team at least 14 days prior to your original departure date. We will try to accommodate any extension requests with less notice than this, but this may not always be possible. If we are unable to accommodate your extension, our dedicated Reservations team will endeavor to assist you with an alternative solution. To extend an existing booking, call our Client Relations team or fill out our extension booking form and we'll contact you with any availability, additional costs and confirmation.

how much notice do I need to provide if I wish to cancel my booking?
For bookings of less than 7 nights, we require a minimum of 4 days written notice, prior to midday on the day of arrival. For all bookings between 7 – 30 days, we require a minimum of 14 days written notice. For cancellations for all other length of booking, a minimum of 21 days written notice is required. A cancellation charge of 100% will be liable outside of these terms.

is there a special rate for longer stays?
Our prices vary according to the length of booking and the size of serviced apartment selected. Please talk to our Reservations team to discuss your requirements, alternatively complete our enquiry form and we'll get back to you.

do you have a map showing your locations?
Yes! You can find a complete list and interactive map of our locations here in our website.

is the accommodation located near the main transport?
All of our properties are strategically selected for their location in proximity to the main transport and access to the main transport links and local area facilities. Please check our list of properties for more details of each location

is there parking available?
Secure off street parking is available at an additional cost with the majority of our properties and limited to one car per serviced apartment. Should you require parking for the duration of your stay, please ensure you make this request when making your booking. This will ensure you are allocated suitable accommodation with parking and enables us to provide a valid parking permit, as well as the correct keys / fobs or access codes for the parking area on check in.

what facilities are available in the apartment?
All our serviced apartments and houses are fully furnished and offer guests every comfort and convenience. Guests benefit from a fully furnished separate living space, bedroom, kitchen and bathroom. All properties include fresh linen. Kitchens are equipped with refrigerator, cooker and hob, and microwave. Living areas include a flat screen TV..

do serviced apartments have double or single beds?
All the serviced apartments have double beds in the master and main bedrooms. Some of the larger properties may have single beds in the smaller additional bedrooms. Full details of each property can be obtained from our Reservations team, prior to making a booking.

how many people can sleep in one apartment?
The number of people permitted to occupy each serviced apartment is limited to the number of beds available. The number of people occupying the apartment must be agreed at the time of booking. However guests are welcome to have the occasional guest to stay depending on the number of spare beds available in the apartment or house.

can cots/extra beds be provided for visiting guests? is there an additional cost?
We can arrange for a cot / extra bed to be provided, subject to availability. Please contact us in advance to book this.

is there a lift in the building?
Some of our buildings include lift. please check our list of propeties features

can we smoke in the apartment?
We operate a strict no smoking policy. If evidence of smoking is detected or found in the apartment, the guest may be asked to leave and additional apartment cleaning or redecoration charges will be billed.
are pets allowed in the apartment?
We are sorry but pets are not allowed in the serviced apartment. This pet policy is based on the building policies and we are not responsible for any action taken by the building management.

what time can we check in?
standard check in time is from 4pm. We operate a personal meet and greet check in services for all guests checking in, unless previously arranged with our Client Relations team, you will not be able to access your apartment any earlier than 4pm. If you need an early check in, please make this request when filling out our guest arrivals form and we'll try and accommodate you.

how and where can I collect my keys?
Guest Relations team personally meets and greets all guests on the day of arrival at the apartment. During this time, guests are required to sign our full guest terms and conditions and receive a comprehensive apartment induction, followed by any allocated keys, fobs and parking permits. Each guest will receive one set of keys.

what if I lose the key?
If you lose the key to your serviced apartment or house, we have a 24 hour call out service who will be able to give you access to the property and provide a new key. If this is between the hours of 10pm and 8am, a call out charge will be incurred. An additional charge of Dhs. 150 will be incurred for the replacement set of keys and locksmith service required. If you lose a security fob for the main access or parking facility of the building, a further replacement charge of Dhs. 150 will be charged.

what time is check out?
standard check out time is at 11am, but for a small charge, you may be able to arrange a later departure time. Please call our Guest Relations team for more details. Any late checkout request is subject to availability and must be arranged at least 24 hours in advance. Please note our team will have full access to the property on the day of departure from 11am and all personal belongings must be removed from the property by then. We are not responsible or liable for any items left in the apartment after this time.

what happens if I have a problem on arrival?
Every guest is met in person at the apartment on the day of arrival. If for some reason your arrival has been delayed, you can contact Guest Relations and a member of our team will be able to assist.

how often is housekeeping service provided?
All apartments and houses are serviced once by our housekeeping team before your check in. This standard service is included within the apartment rate, additional service is available on request, at an additional charge.

how often is the linen changed?
Fresh clean bed linen are provided once as part of our regular housekeeping service. Additional linen can be provided on request.

what happens if there is a problem with something in the apartment?
Our in-house Maintenance team are available to assist with any problems with your apartment. To report a problem or request a service, please a ticket and a member of the team will contact you to discuss the issue and arrange a suitable time to access the property and rectify the issue. In the case of an emergency, such as flooding or electricity shortages, we provides a 24 hour emergency call out service to ensure all issues are dealt with fast and effectively.